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FAQ

Answers for distributors, installers and private-label buyers: ordering, samples, warranty, shipping, private label, quality and the four film lines. Quotes within 12 hours on business days.

Ordering & MOQ

Who do you sell to?
We primarily supply full rolls to installers and wrap shops, distributors and private-label buyers. For other requirements, contact us to confirm suitable products and purchasing arrangements.

What is the minimum order?

MOQ: 1 roll. Volume pricing steps up at 11, 51 and 151 rolls and at a full 20 ft container.

Price follows the quantity on the order, not a membership level. No joining fee.

Can I mix models to reach a price step?
Tell us your exact mix and we will confirm the price step on your quote.

How fast do you quote?
Quotes within 12 hours on business days (GMT+8). A quote is valid for 14 days unless it states otherwise.

What are your payment terms?
Payment terms are confirmed on the proforma invoice.

When will my order ship?
Color PPF: Selected Color PPF colours may be fulfilled from California stock; other colours and custom orders ship from our Shanghai factory. Confirm the colour/SKU, quantity, availability, freight and dispatch date in your written quote before payment. Vinyl Wrap is made to order in our Shanghai factory. We confirm the ship date on the proforma invoice before payment. For one car or one job, order all film from one batch.

Samples

How do I request samples?

PPF and Window Film samples are A4 size and free; you pay shipping. US addresses ship from our US sample stock; other countries usually ship from China. Shipping is quoted by destination.

Color charts are sold as products: Color PPF color chart $55, Vinyl Wrap color chart $30. Shipping not included.

Do you sell color charts?

Yes, as a product. The Color PPF color chart is $55 and the Vinyl Wrap color chart is $30. Shipping is not included.

Free A4 samples are for PPF and Window Film; you pay shipping.

Warranty

How long is the warranty?

Paint Protection Film: 5–10 years depending on series (W 5 years, V15 and V17 7 years, V19 8 years, V23PRO 10 years, E 8 years, L 10 years, V15MA, V15BK and V15YBK 5 years). Color PPF: 5 years. Window Film: 5 or 7 years depending on series (WA 5 years; WV, WU and KU70 7 years). Vinyl Wrap: 2 years.

What does the warranty cover?
The warranty covers manufacturing defects and conformity to the published specification for the term stated for that model, from the installation date. It excludes installation errors, surface prep, incompatible chemicals, abrasive washing, excessive heat and normal wear. Remedy: replacement film of equivalent specification or refund of the film price. Labor and removal are not covered.

How is a roll traced for warranty?
One roll, one code: every roll carries a serial/QR code for warranty traceability. The part number, batch and roll number are printed on the roll core and carton label.

Shipping & trade terms

Where do you ship from?

Selected PPF models may be supplied from our California warehouse or from China. Confirm model, quantity and availability before ordering; freight is quoted separately. The ship date is confirmed on the proforma invoice before payment.

Window film currently ships from China. California inventory is sold out; availability and freight are confirmed separately. The ship date is confirmed on the proforma invoice before payment.

Selected Color PPF colours may be fulfilled from California stock; other colours and custom orders ship from our Shanghai factory. Confirm the colour/SKU, quantity, availability, freight and dispatch date in your written quote before payment.

Vinyl Wrap is made to order in Shanghai and ships factory-direct.

Which trade terms do you use?
Factory-direct orders ship EXW China (Shanghai): you book the freight and are the importer of record. US-warehouse orders ship from California. Need a different trade term? Ask us and we will confirm with your quote.

Who handles import duty?
On factory-direct orders you are the importer of record and handle duty, VAT and clearance. We supply the commercial invoice, packing list and HS codes.

Where do you ship to?
We ship across North America, Latin America, Europe, the Middle East, Africa, Asia and Oceania, by sea or air.

What if a delivery arrives damaged or short?

Claims and returns follow our Refund policy. Contact us with your order number and photos and we'll handle it from there.

Private label / OEM

Do you make private-label film?
Yes. We supply film under your brand with custom liner, core print, cartons and color decks. Private label packaging and printing carry their own setup cost and minimum. We quote them separately, in writing.

What is the MOQ for private label?
Private label MOQ is quoted separately in writing, based on the film, the packaging and the printing you need.

How long does a private-label order take?
Lead time depends on artwork and packaging. Quoted in writing with your private-label order.

Quality & test reports

Are you a manufacturer?
Yes. We make automotive film by the roll in our own 20,000 m² production facility in Shanghai, China, and sell it to customers in 60+ countries.

Which certifications and test reports do you have?
ISO 9001 certified quality system · REACH compliant · RoHS, REACH and POPs third-party test reports available on request

Which raw materials do you use?
Raw materials from BASF, Wanhua and Ashland.

How do you test the film?
Our factory lab has a puncture tester, a hydrophobicity tester and a tensile tester.

Can I get a technical data sheet?
Full specifications on the technical data sheet. Ask us for the TDS.

Products

Paint Protection Film: What are the options?
Paint Protection Film is TPU film with a self-healing topcoat. There are 13 models in the W, V, E and L series, including three matte and black models. Rolls are 1.52 m × 15 m (60 in × 49 ft), and thickness is 7.5–11.5 mil (190–292 µm) depending on model. US-warehouse supply is subject to checking the selected model and quantity.

Color PPF: What are the options?
Color PPF is colored, self-healing TPU film in 172 catalogue colours. Finishes include Gloss, Satin, Matte, Ultra Matte, Pearl, Liquid Metal, Chameleon/Shift, Holographic and Chrome. It is 7.5 mil (190 µm) thick on 1.52 m × 15 m (60 in × 49 ft) rolls. Selected Color PPF colours may be fulfilled from California stock; other colours and custom orders ship from our Shanghai factory. Confirm the colour/SKU, quantity, availability, freight and dispatch date in your written quote before payment.

Window Film: What are the options?
13 models: WA dyed film (6, 18, 39 and 73% VLT), WV nano-ceramic (8, 20, 30 and 70%), WU nano-ceramic UV400 (4, 16, 30 and 70%) and KU70, a 4 mil nano-ceramic windshield film (70%). Rolls are 1.52 m × 30 m (60 in × 98 ft). TSER is stated per model on its data sheet. Window Film currently ships from China; California inventory is sold out.

Vinyl Wrap: What are the options?
Color-change vinyl wrap in 340 colors, calendered or cast PVC by SKU, with air-release channels, sold by the full roll. Rolls 1.52 m × 17 m (60 in × 55.8 ft), 2-year warranty, made to order in our Shanghai factory.

What is the difference between Color PPF and Vinyl Wrap?
Color PPF is colored TPU with a self-healing surface. Vinyl Wrap is calendered or cast PVC (by SKU) and is not self-healing. Color PPF carries a 5-year warranty and Vinyl Wrap a 2-year warranty.
B2B Verified Trade Program

Wholesale Quote & Sample Request

Factory-direct pricing from our 20,000 m² Shanghai facility, with California fulfillment for confirmed in-stock selections.

Samples & Color Charts

Test adhesive tack, air-release channels and top-coat clarity in your own bay before you stock up. MOQ is 1 roll on every product line.

  • 1. PPF & Window Film: PPF and Window Film samples: A4 size, free; you pay shipping. US addresses ship from US sample stock; other countries usually ship from China. Shipping is quoted by destination.
  • 2. Color charts: Color PPF color chart $55; Vinyl Wrap color chart $30. Shipping not included.
California: confirmed in-stock selections at 11686 Arrow Route, Rancho Cucamonga, CA 91730, with 24–48h dispatch after order release. Window Film currently ships from China; California Window Film inventory is sold out. Confirm the selected SKU, quantity, availability, freight and dispatch date before payment.