FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
About Highcool & Service
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Are you a manufacturer or reseller?
We are a factory-direct supplier with our own R&D, production, and warehouse facilities. No middlemen—just premium quality at competitive pricing.
Do you accept bulk or OEM orders?
Yes! We support OEM/ODM for dealers and shops. We also offer flexible MOQ and fast lead times tailored to your business needs.
How fast can you deliver?
Orders typically ship within 3–5 business days. For bulk/custom orders, lead times depend on volume and specs—but we always respond within 12 hours.
What if there is a problem with the product?
We stand behind our quality. If your order arrives with manufacturing defects or shipping damage, contact us within 7 days for a replacement or refund.
Paint Protection Film (PPF)
What is Paint Protection Film (PPF), and why do I need it?
What is Paint Protection Film (PPF), and why do I need it?
PPF is a high-performance TPU film that protects your car’s paint from scratches, stone chips, and stains. It’s self-healing, UV-resistant, and helps maintain your vehicle’s resale value.
How long does PPF last?
Our PPF can last 5–10 years depending on usage and maintenance. It’s engineered for long-term durability and visual clarity.
Can the PPF be removed without damaging the paint?
Yes! Our PPF is designed to be safely removed without leaving residue or harming your original paint.
Is professional installation required?
We recommend professional installation for best results, but if you’re experienced, we also provide installation guides and support for DIY users.
Car Wrap
Below are some of are common questions about orders
What’s the difference between car wraps and PPF?
Car wraps change your car’s color or finish (e.g., matte, gloss, chrome), while PPF is transparent and focuses on protection. You can combine both for a stunning and safe result.
How long do your car wraps last?
Our premium vinyl wraps last 3–5 years depending on weather conditions and care. They’re made for easy application and removal.
Do you offer custom color options?
Absolutely! As a factory-direct supplier, we offer full customization services—choose from 100+ colors or request your unique shade.
Will the wrap damage my original paint?
No. When applied and removed correctly, our wraps actually protect the paint underneath.
Window Film
Below are some common questions about our products
What are the benefits of using window film?
Our window films block up to 99% of UV rays, reduce interior heat, and improve privacy—all while maintaining great visibility and a sleek look.
Can window film reduce energy costs?
Yes! By minimizing solar heat gain, window film can help reduce your reliance on air conditioning, especially during hot seasons.
Does the film affect night driving visibility?
Our films are designed for optimal clarity day and night. We offer multiple VLT (Visible Light Transmission) levels to suit your needs.