Shipping Policy

At Highcool, we are committed to ensuring a reliable and timely delivery experience for our global B2B clients. Please read the following information carefully before placing your order.

🌍 1. Shipping Coverage

We currently offer shipping to a wide range of countries and regions, including but not limited to:

North America: United States, Canada, Mexico, Puerto Rico, Dominican Republic, Guadeloupe
South & Central America: Argentina, Colombia, Panama, Chile, Paraguay, Ecuador, Trinidad & Tobago, and more
Asia: Japan, South Korea, India, Singapore, Vietnam, Indonesia, Thailand, Philippines, Hong Kong SAR, Macao SAR, Taiwan, etc.
Oceania: Australia, New Zealand, French Polynesia
Europe: France, Germany, UK, Netherlands, Sweden, Norway, Italy, and most other EU & non-EU countries
Middle East & Africa: UAE, Saudi Arabia, Turkey, South Africa, Nigeria, Mauritius, etc.
Special Territories: Including overseas and dependent regions such as Isle of Man, Faroe Islands, Greenland, and more.

If your country is not listed, feel free to reach out to us at marketing@highcool.com and we’ll assist you directly.

🚛 2. Delivery Terms & Tax

All shipments are delivered under DDU (Delivery Duty Unpaid) terms. This means that import duties and local taxes are not included in the product price and must be handled by the recipient during customs clearance.
A valid tax identification number is required for shipments to most EU countries.

📦 3. Order Handling & Packaging

Processing Time: We typically dispatch within 2 business days upon receiving payment.
If an item is temporarily out of stock, we will inform you via email/SMS and hold the shipment until restocked. You may also choose to cancel at that time.
Vinyl Wrap & PPF Packaging:
- Orders less than 26 meters are usually shipped in a single parcel.
- Bulk or multi-roll orders may be split depending on warehouse location and size.
- Separate packaging requests must be submitted in advance to marketing@highcool.com.
Car Interior Wrap Orders: Orders over 5 meters will be boxed for better protection.
Special packaging requests must be noted during checkout; otherwise, we will use standard packaging.

⏱️ 4. Estimated Delivery Times

Express Shipping: 3–5 business days
Standard Shipping: 5–7 business days
Economy Shipping: 7–12 business days
Free Shipping (select zones such as the US, Hong Kong SAR, Macao SAR, Taiwan): 7–12 business days

Note: Orders placed during weekends or holidays may experience a delay of 2–3 business days.

⚠️ 5. Important Notes

Remote Areas: Deliveries to remote regions may incur an additional surcharge (typically USD $50–100).
Order Cancellation: You may cancel an order within 8 hours of placing it. A cancellation fee between $10–$40 may apply. After 8 hours, cancellations are not guaranteed.
No P.O. Boxes: We are unable to ship to P.O. Box addresses. Please provide a valid physical address.
Damaged Items: If your parcel arrives damaged, please retain all packaging, take photos/videos, and file a claim with the courier. Then contact us with the complaint number for quick resolution.
Unclear Instructions: If your order contains notes we don’t understand, we’ll pause shipment and contact you for clarification.

📬 Questions?

For any inquiries related to shipping, packaging, or custom delivery options, please contact us at:

📧 marketing@highcool.com

Thank you for choosing Highcool — Your trusted car wrap supplier.