Return & Exchange Policy

Highcool Return & Exchange Policy

At Highcool, we take pride in delivering premium vinyl wrap products to our global partners. Your satisfaction is our priority. If for any reason your order does not meet your expectations, you may request a return or exchange under the conditions outlined below.

1. Eligibility for Returns & Exchanges

1.1 Accepted Reasons

We accept return or exchange requests under the following circumstances:

Product Defects: Items with visible manufacturing issues (e.g. unremovable marks, damage on surface).
Shipping Damage: Packaging or product shows clear signs of damage during transit.
Wrong Item or Variant: Product does not match the confirmed specifications (e.g. incorrect color or size).
Significant Color Deviation: The received color is clearly different from the ordered color under normal lighting.

1.2 Important Notes

Please retain all original packaging and take clear photos of any issue. This helps speed up inspection and resolution.

2. Non-Returnable Items

We cannot process returns or exchanges in the following cases:

Slight color variations due to screen settings or lighting.
Items that have been installed, altered, or used.
Customized or special-order items.
Discounted clearance items.
Small-length vinyl rolls cut from full rolls.
Vinyl sheets or sample swatches.

3. Request Timeline

Returns: Must be requested within 7 days after delivery.
Exchanges: Must be requested within 7 days after delivery.

4. How to Submit a Request

To start a return or exchange, please email marketing@highcool.com with the following:

Your order number
LOT number (if applicable)
Description of the issue, with supporting photos or videos
Your preferred solution (refund or replacement)

You will receive a response from our support team within 1–2 business days.

5. Return Shipping Responsibility

If the issue is Highcool’s responsibility (e.g. defect, shipping damage, wrong item), we will cover the return shipping costs.
If the return is due to customer reasons (e.g. change of mind, wrong order placed), the customer is responsible for return shipping.

Note: In case of cancellation for personal reasons, a handling fee (typically 5%) may apply.

6. Refund Processing

Refunds will be credited to your original payment method (PayPal, card, etc.).
Timing depends on your bank or payment provider.

If you haven’t received your refund, please:

Double-check your payment account.
Contact your card issuer or bank.
If the issue continues, email us at marketing@highcool.com.

7. Customer Support

For any assistance, our team is ready to help.

📧 Email: marketing@highcool.com

We appreciate your trust in Highcool and look forward to continuing to serve your business.